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September 09, 2010
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Healthcare 360 - What Matters Most to Patients

Mr. Sesno:  For the patient, what matters most?

Dr. Bentz:  Quality care.

Mr. Sesno:  And I think the fact that you are--you’re not a horse-and-buggy operation anymore. You’re not a ballpoint-pen operation anymore--that you’re using the state-of-the-art in all of the aspects of health care that gives them confidence when they walk out of the office. But we saw you in your office there, and you told us that in a sense, you, and a lot of doctors like you, can’t afford this.

Dr. Bentz:  That’s a--cost is a big issue, and I think--and I’m not alone. I think there are many people--I reiterate, in my age group--who have been in medicine for a number of years, and they have a decision to make. They have to either--you can either--as my father would say, "You can stand there and shuffle your feet and wring your hands, or you can do something about it." I did. I transitioned my patients into a practice that has electronic health records and moved on to an institution that had all of the things I needed to continue to do health care, like palm pilots and all the computer support I could possibly need.

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